Welcome to Number Shack. We want you to understand how our services work, what you can expect from us, and what we expect from you. Please read this carefully before using our services.

1. Using Our Services
By using Number Shack, you agree to these Terms. If you don’t agree, please don’t use our services. You must be of legal age in your country to enter into this agreement.

2. Your Account
Keep your login and password safe.
If someone else uses your account, you’re responsible.
We recommend changing your password regularly.

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3. Refunds & Exchanges
All sales are final.
We don’t offer refunds or exchanges.
If a number can’t be released, we’ll refund you in full.
The old 30‑day money‑back guarantee ended April 12, 2026.

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4. Phone Numbers & Porting
Numbers are parked first, then released for purchase.
You can port your number to your carrier, but confirm they’ll accept it before buying.
Ports usually take 2–10 days, but delays can happen.
You must port within 30 days or you’ll lose the number.
If you stop paying monthly fees, you’ll forfeit the number unless you’ve ported it out.
No voicemail is included.

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5. Fair Use & Restrictions
Don’t spread false or misleading information about us.
Our logos, documents, and technology are protected — you can’t use them without permission.
Use our services only for lawful purposes.
Don’t use scripts or tools to change our portal — that could get your account deleted.

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6. Payments & Balances
Payments are applied first to any negative balances.
Negative balances must be paid in full.
We may suspend accounts with unpaid balances.

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7. Privacy & Security
We don’t sell your personal information.
Sometimes we use trusted third‑party providers to deliver services securely.
We screen IP addresses for fraud protection. If flagged, you may be denied access.

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8. Liability
We’re not responsible for indirect losses like advertising costs or lost profits.
Our liability is limited to the amount you paid for the service.

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9. Disputes
Any disputes will be handled under Ontario law in the courts of Sarnia, Ontario.
California customers can contact the Consumer Affairs Department for help at 1‑916‑445‑1254.

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10. Resellers
Resellers must follow all regulations and keep proper licenses.
Resellers must not make representations on our behalf without written approval.
Resellers are responsible for their own activities and must indemnify the Company against claims.

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11. Charge‑Backs
If you dispute a charge with your credit card company, it counts as breaking our agreement.
You’ll need to cover any fees and legal costs we incur.

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12. Final Notes
These Terms may change. Updates will be posted on our website, and major changes will be emailed within 30 days.
Even if we don’t enforce a rule right away, it still applies. This agreement applies to you and your successors.